Sandibet Frequently Asked Questions

Creating a Sandibet account is straightforward. Visit sandibet.vip and click the Register button at the top of the page. Fill in your full name, email address, mobile number, and preferred password. You will need to verify your mobile number via OTP before your account is activated. Please note that you must be 21 years of age or older to register and play on Sandibet — this is a legal requirement for online casino gaming in the Philippines.

No. Each player is allowed only one Sandibet account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset option on the login page rather than registering again.

Go to the Login page and click "Forgot Password". Enter the email address linked to your account and we will send you a password reset link. Check your spam or junk folder if the email does not arrive within a few minutes. Once reset, log in with your new password and consider enabling biometric login for faster access on mobile.

Basic play is available after mobile number verification. However, to process withdrawals above a certain threshold, Sandibet may request identity verification (KYC). Accepted documents include a valid Philippine government-issued ID such as a PhilSys card, passport, driver's licence, SSS ID, or UMID. Verification is a one-time process and helps protect your account from unauthorised access.

Sandibet supports the most popular Philippine payment channels: GCash, PayMaya, BPI, BDO, and Metrobank. All transactions are processed in Philippine Peso (₱ / PHP). We are continuously working to add more local payment options to make funding your account as convenient as possible for players across the Philippines — from Metro Manila to the provinces.

GCash and PayMaya deposits are instant in most cases — your Sandibet balance updates within seconds of a successful transaction. Bank transfers via BPI, BDO, or Metrobank may take between 15 minutes and 2 hours depending on your bank's processing schedule. If your deposit has not reflected after 2 hours, contact our support team with your transaction reference number.

Most Sandibet withdrawals are reviewed and processed within 24 hours. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours of approval. Bank transfers may take an additional 1–2 banking days to appear in your account. Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays.

Minimum deposit and withdrawal amounts vary by payment method. As a general guide, the minimum deposit via GCash or PayMaya starts at ₱100. Minimum withdrawal amounts are set to ensure transaction fees remain proportionate. Exact limits are displayed on the cashier page when you select your preferred payment method. There are no fees charged by Sandibet on standard deposits or withdrawals.

Sandibet offers a growing library of over 100 casino games. Featured titles include Deuces Wild (video poker), Ganesh Fortune, Shaolin Soccer, Circus Delight, Blackjack, Jungle King, and members-only Exclusive games. The full catalogue is available on the Game page. New titles are added regularly, so there is always something fresh to try.

Yes. All Sandibet games use a certified Random Number Generator (RNG) to ensure every outcome — every card dealt, every reel spin, every dice roll — is completely random and independent of previous results. The RNG system is regularly audited to maintain fairness standards. No outcome can be predicted or manipulated, giving every player an equal and fair chance on every game.

Absolutely. Every game in the Sandibet library is fully optimised for mobile play. The platform runs smoothly on both Android and iOS devices through your mobile browser — no app download is required to play. For the best experience, use an updated version of Chrome or Safari. You can also visit the App page to learn how to add Sandibet to your home screen for quick one-tap access.

The Exclusive section is a members-only area of the Sandibet game library featuring premium titles, higher stake options, and special promotions not available in the standard catalogue. Access is granted to registered and verified players. Exclusive games are updated periodically to keep the experience fresh for loyal Sandibet members.

The welcome bonus is automatically credited to your account after you complete registration and make your first qualifying deposit. No promo code is required. The bonus amount and any applicable wagering requirements are displayed on the promotions page inside your account dashboard. Make sure to read the bonus terms before depositing so you understand how to convert your bonus into withdrawable funds.

Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Specific wagering requirements vary by promotion and are always clearly stated in the bonus terms.

Bonus funds cannot be withdrawn directly until the associated wagering requirements have been met. If you request a withdrawal before completing the wagering requirement, the bonus and any winnings derived from it may be forfeited. Your real-money balance (funds you deposited yourself) can generally be withdrawn at any time, subject to standard withdrawal processing procedures.

Sandibet is fully accessible through your mobile browser without needing to download a separate app. The platform is built as a progressive web experience, meaning it loads fast and feels native on both Android and iOS. Visit the App page for instructions on how to add Sandibet to your phone's home screen for instant one-tap access — it works just like a downloaded app but without taking up storage space.

Slow loading is usually caused by a weak mobile data connection. Sandibet games are optimised for Philippine LTE networks, but performance can vary in areas with limited signal — particularly outside Metro Manila, Cebu, and Davao. Try switching between mobile data and Wi-Fi, clearing your browser cache, or closing background apps. If the issue persists on a strong connection, contact our support team and we will investigate further.

You must be 21 years of age or older to register and play on Sandibet. This is in line with Philippine law governing casino-style online gambling. We take age verification seriously and reserve the right to request proof of age at any time. Accounts found to belong to underage players will be immediately suspended and any funds returned in accordance with applicable regulations.

Log in to your Sandibet account and navigate to Account Settings > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits in Philippine Peso. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period before it becomes active — this is intentional and designed to protect you from impulsive decisions. Visit our Responsible Gaming page for the full range of tools available.

Yes. Sandibet offers both temporary cooling-off periods (24 hours up to 6 weeks) and permanent self-exclusion. During a self-exclusion period, you will not be able to log in, deposit, or place bets. To activate self-exclusion, go to Account Settings or contact our support team directly. We take these requests seriously and process them promptly. For additional support, the Responsible Gaming page has further resources.

Sandibet uses SSL 256-bit encryption on all pages and transactions to protect your data in transit. We do not sell or share your personal information with third parties for marketing purposes. Your financial details are handled through secure, PCI-compliant payment processors. For full details on how we collect, store, and use your data, please read our Privacy Policy.