Gaming at Sandibet is meant to be fun — a form of entertainment, not a way to make money or escape problems. We take our responsibility to Filipino players seriously, and we've built a full suite of tools and resources to help you stay in control, play within your means, and enjoy the experience safely.
At Sandibet, responsible gaming isn't just a checkbox — it's a core part of how we operate. We believe that every Filipino player deserves a safe, transparent, and controlled gaming environment. Whether you're playing Blackjack from Makati, spinning slots in Cebu, or enjoying a quick session in Davao, Sandibet is designed to keep you in the driver's seat at all times.
Problem gambling is a real concern, and we don't take it lightly. Sandibet operates in alignment with PAGCOR responsible gaming standards, and we actively encourage all players to use the tools available to them. If you ever feel that your gaming is getting out of hand, we want to be the first place you turn — not the last.
Our responsible gaming framework covers age verification, deposit limits, session controls, self-exclusion, and access to professional support resources. All of these tools are available to every registered Sandibet player, free of charge, at any time.
Strict 21+ enforcement through KYC checks on every new account. No exceptions, no workarounds.
Set daily, weekly, or monthly deposit caps to keep your spending within a budget you're comfortable with.
Request a temporary or permanent self-exclusion from Sandibet at any time by contacting our support team.
Set time reminders so you always know how long you've been playing. A quick nudge can make a big difference.
Every Sandibet player has access to these responsible gaming features
You decide how much you can deposit in a given period. Set a daily, weekly, or monthly cap directly from your account settings. Once set, limits take effect immediately. Increasing a limit requires a mandatory cooling-off period before it applies.
Need a short pause? Sandibet's "Take a Break" feature lets you temporarily suspend your account for a set period — 24 hours, 7 days, or 30 days. During this time, you won't be able to log in or place bets. It's a simple reset when you need one.
If you feel you need a longer break, Sandibet offers self-exclusion for periods of 6 months, 1 year, or permanently. Once a self-exclusion is in place, it cannot be reversed during the chosen period. Contact our support team to activate this at any time.
Sandibet can send you periodic on-screen reminders showing how long you've been playing and how much you've wagered in your current session. These reality checks help you stay aware and make conscious decisions about continuing or stopping.
You can request permanent account closure at any time by contacting Sandibet support. All pending balances will be processed in accordance with our withdrawal policy before the account is closed. This option is always available, no questions asked.
Sandibet's support team is available 24/7 to assist players who have concerns about their gaming behaviour. We can connect you with responsible gaming resources and guide you through the tools available to help you regain control.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realise there's an issue until it has already affected their finances, relationships, or mental health. Sandibet encourages all players to be honest with themselves and to watch out for the following warning signs.
If you recognise any of these patterns in your own gaming behaviour, please reach out to our support team or consider using one of the responsible gaming tools available on your Sandibet account. There is no shame in asking for help — it's the smart move.
Getting your responsible gaming settings in place takes just a few minutes
Head to the Sandibet platform and log in using your registered email and password. All responsible gaming tools are accessible from within your account dashboard once you are logged in.
Go to your profile or account settings section. Look for the "Responsible Gaming" or "Player Protection" tab. This is where all your safety tools are housed — deposit limits, session reminders, take-a-break options, and self-exclusion.
Choose the tools that are right for you. Set a deposit limit that reflects your actual entertainment budget. Enable session time reminders if you tend to lose track of time. All limits you set take effect immediately — no waiting period for reductions.
If you need a more serious break, contact the Sandibet support team directly via live chat or email at [email protected]. Our team will process your self-exclusion request promptly and confidentially. You can choose a period of 6 months, 1 year, or permanent exclusion.
Sandibet's support team is available 24 hours a day, 7 days a week. Whether you're in Manila, Quezon City, or anywhere else in the Philippines, help is always just a message away. We treat all responsible gaming enquiries with complete confidentiality and zero judgment.
Simple principles that keep gaming fun and sustainable
You don't have to face this alone — help is available across the Philippines
Sandibet is committed to connecting players who need help with the right resources. If you or someone you know is struggling with problem gambling, the following organisations provide confidential support and counselling services to Filipinos across the country — from Metro Manila to the Visayas and Mindanao.
The Philippine Amusement and Gaming Corporation (PAGCOR) maintains responsible gaming standards for all licensed operators in the Philippines. PAGCOR's responsible gaming framework includes player protection guidelines, self-exclusion registries, and operator compliance requirements. Contact PAGCOR directly for information on their responsible gaming programmes.
The NCMH provides mental health services across the Philippines, including support for behavioural addictions such as problem gambling. Their crisis hotline is available to Filipinos who need immediate mental health support. You can reach the NCMH Crisis Hotline at 1553 (toll-free within the Philippines).
Our own support team is your first point of contact for any responsible gaming concern. Available 24/7, our Filipino support agents can help you activate limits, process self-exclusion requests, and connect you with external resources. Reach us at [email protected] — all enquiries are handled with full confidentiality.
Gamblers Anonymous is a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem and help others recover from a gambling problem. GA meetings are held in various locations across Metro Manila and other major cities including Cebu and Davao.
When gaming is done right, it's one of the most entertaining ways to spend your free time. Register with Sandibet today, set your limits from day one, and enjoy a gaming experience built around your wellbeing. Must be 21 or older to register.
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