Terms & Conditions

1 Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," or "you") and Sandibet ("Sandibet," "we," "us," or "our") governing your access to and use of the Sandibet website located at sandibet.vip and all associated services, games, and features offered thereon (collectively, the "Platform").

By accessing the Platform, creating a Sandibet account, making a deposit, or placing any wager, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be legally bound by them. If you do not agree to these Terms, you must immediately cease using the Platform and close your account.

2 Eligibility

To register and maintain an account on Sandibet, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age, in accordance with Philippine regulations governing casino-style online gaming.
• You must be a natural person and not a corporation, partnership, trust, or other legal entity.
• You must be legally permitted to participate in online gaming activities under the laws applicable to your jurisdiction of residence.
• You must not be a current employee, contractor, director, officer, or immediate family member of a Sandibet employee or affiliated entity.
• You must not be self-excluded from the Sandibet platform or any other gaming platform under a self-exclusion arrangement.
• You must not be located in a jurisdiction where online gambling is prohibited by applicable law.

Sandibet reserves the right to request documentary proof of eligibility at any time, including but not limited to government-issued identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or closure.

3 Account Registration

To access the full range of Sandibet services, you must complete the registration process and create a verified account. The following conditions apply to account registration and maintenance:

• One Account Per Person: Each individual may hold only one registered account on Sandibet. The creation of multiple accounts by the same individual is strictly prohibited and constitutes grounds for immediate account termination.
• Accurate Information: You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, and valid contact details. Providing false or misleading information is a material breach of these Terms.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. Sandibet will not be liable for any loss or damage arising from unauthorized access to your account resulting from your failure to maintain credential security.
• Know Your Customer (KYC): Sandibet operates a KYC verification process in compliance with applicable anti-money laundering regulations. You may be required to submit identity documents, proof of address, and payment method verification before withdrawals are processed.
• Account Updates: You are responsible for keeping your account information current. Notify Sandibet promptly of any changes to your personal details, contact information, or payment methods.

Sandibet reserves the right to refuse registration to any applicant at its sole discretion, without obligation to provide a reason for such refusal.

4 Deposits and Withdrawals

All financial transactions on the Sandibet platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. The following terms govern deposits and withdrawals:

4.1 Deposits

• Deposits may be made via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods made available on the Platform from time to time.
• Minimum and maximum deposit amounts are displayed at the point of transaction and may vary by payment method.
• Sandibet does not accept deposits from third-party payment sources. All deposits must originate from a payment account registered in your own name.
• Deposits are credited to your Sandibet account upon confirmation from the relevant payment provider. Sandibet is not responsible for delays caused by third-party payment processors.

4.2 Withdrawals

• Withdrawal requests are subject to identity verification. Sandibet may request additional documentation before processing any withdrawal.
• Withdrawals will be processed to the same payment method used for the original deposit where technically possible.
• Bonus funds are subject to applicable wagering requirements before they may be withdrawn. Real-money funds deposited by the player are not subject to wagering requirements unless otherwise stated in a specific promotion.
• Sandibet aims to process withdrawal requests promptly. Processing times may vary depending on the payment method selected and the outcome of any applicable verification checks.
• Sandibet reserves the right to delay or withhold a withdrawal pending the outcome of an investigation into suspected fraud, money laundering, or breach of these Terms.

5 Bonuses and Promotions

Sandibet offers various bonuses and promotional offers to eligible players from time to time. The following general terms apply to all bonuses unless a specific promotion states otherwise:

• Bonuses are available to eligible registered players only. Sandibet reserves the right to determine eligibility at its sole discretion.
• All bonuses are subject to wagering requirements, which must be satisfied before bonus-derived winnings may be withdrawn. Wagering requirements and other conditions are specified in the terms of each individual promotion.
• Bonuses may not be transferred, exchanged for cash, or combined with other offers unless explicitly stated.
• Sandibet reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Any attempt to abuse, exploit, or manipulate bonus terms — including but not limited to the creation of multiple accounts to claim bonuses multiple times — will result in the forfeiture of all bonus funds and may result in account termination.
• In the event of a dispute regarding bonus terms, Sandibet's interpretation of the applicable terms shall be final and binding.

6 Game Rules and Fair Play

All games available on the Sandibet platform operate using certified random number generator (RNG) technology. Game outcomes are independently random and are not influenced by previous results, player history, or any external factor.

Each game on the Platform is governed by its own specific rules, which are accessible within the game interface. Players are responsible for familiarizing themselves with the rules of any game before placing wagers. Sandibet accepts no liability for losses arising from a player's failure to understand applicable game rules.

• In the event of a technical malfunction during a game round, the affected round may be declared void and any wagers placed during that round refunded.
• Sandibet's records of game outcomes shall be the definitive record in the event of any dispute.
• Sandibet reserves the right to void any wager placed in error, including wagers placed at incorrect odds due to a system error.

7 Prohibited Conduct

The following conduct is strictly prohibited on the Sandibet platform. Engaging in any prohibited conduct may result in immediate account suspension, permanent termination, forfeiture of all balances, and referral to relevant law enforcement authorities where appropriate:

• Using automated software, bots, scripts, or any other artificial means to interact with the Platform or its games.
• Colluding with other players to gain an unfair advantage in any game.
• Exploiting software bugs, errors, or vulnerabilities in the Platform.
• Engaging in any form of fraud, including but not limited to chargeback fraud, identity fraud, or payment fraud.
• Using the Platform for money laundering or any other illegal financial activity.
• Registering multiple accounts or assisting another person in doing so.
• Accessing the Platform from a jurisdiction where online gambling is prohibited.
• Providing false, inaccurate, or misleading information to Sandibet at any time.
• Harassing, threatening, or abusing Sandibet staff or other players.

8 Intellectual Property

All content on the Sandibet platform, including but not limited to text, graphics, logos, game assets, software, audio, video, and the overall design and layout of the Platform, is the property of Sandibet or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. This licence does not permit you to:

• Copy, reproduce, distribute, or publicly display any content from the Platform without prior written consent from Sandibet.
• Modify, adapt, translate, or create derivative works based on Platform content.
• Reverse engineer, decompile, or disassemble any software forming part of the Platform.
• Use any Sandibet trademarks, logos, or brand elements without prior written authorisation.

Any unauthorised use of Sandibet intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by Sandibet.

9 Limitation of Liability

To the fullest extent permitted by applicable law, Sandibet, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of winnings or profits resulting from technical malfunctions, service interruptions, or connectivity issues.
• Losses arising from your reliance on information provided on the Platform.
• Unauthorized access to your account resulting from your failure to maintain credential security.
• Delays in deposit crediting or withdrawal processing caused by third-party payment providers.
• Any loss or damage arising from events beyond Sandibet's reasonable control, including force majeure events.

Sandibet's total aggregate liability to you in connection with any claim arising under these Terms shall not exceed the total amount deposited by you into your Sandibet account in the thirty (30) days preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude Sandibet's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable Philippine law.

10 Responsible Gaming

Sandibet is committed to promoting responsible gaming and providing a safe, controlled environment for all players. We recognise that for some individuals, gambling can become problematic, and we take our obligations in this regard seriously.

The following responsible gaming tools are available to all registered Sandibet players:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Sandibet account.
• Session Time Reminders: Configure reminders to alert you when you have been playing for a specified period of time.
• Self-Exclusion: Request a temporary or permanent self-exclusion from the Sandibet platform at any time by contacting our support team.
• Reality Checks: Enable periodic notifications displaying your session duration and net gaming activity.

For further information on responsible gaming tools and support resources available in the Philippines, please visit our dedicated Responsible Gaming page. Sandibet operates in alignment with PAGCOR responsible gaming standards.

11 Account Suspension and Closure

Sandibet reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraud, money laundering, or other illegal activity.
• Failure to complete identity verification within a reasonable timeframe.
• Receipt of a chargeback or payment dispute from a player's payment provider.
• A player's request for self-exclusion.
• Regulatory requirement or instruction from a competent authority.

Upon closure of an account for reasons other than a breach of these Terms, any verified real-money balance remaining in the account will be returned to the player via the original payment method, subject to the completion of applicable verification procedures. Bonus balances and bonus-derived winnings are not returnable upon account closure.

Players wishing to voluntarily close their Sandibet account may do so by contacting the support team. Voluntary account closure requests will be processed within a reasonable timeframe.

12 Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Sandibet operates in alignment with the regulatory framework established by the Philippine Amusement and Gaming Corporation (PAGCOR) for online gaming activities. Players are responsible for ensuring that their participation in online gaming is lawful under the laws of their own jurisdiction.

13 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the Sandibet platform, please contact our support team. Our customer support team is available 24 hours a day, 7 days a week, and is staffed by Filipino agents who are familiar with the platform and local payment methods.

You may reach Sandibet support via the following channel:

• Email: [email protected]

Sandibet aims to acknowledge all support enquiries within 24 hours and to resolve complaints within a reasonable timeframe. For formal complaints, please include your registered account username, a clear description of the issue, and any relevant supporting documentation.